Sellio is an advanced AI customer support platform designed to streamline customer interactions across multiple channels into a single, unified shared inbox. It empowers businesses to handle all customer conversations efficiently, day and night, with the help of intelligent AI agents.
Key Features:
- Shared Inbox: Centralizes all customer communications from various channels like live chat, WhatsApp, Instagram, Telegram, and email. Teams can answer, assign, and follow up on conversations in one place, ensuring clear threads and seamless handoffs. It also includes a robust ticketing system for managing ongoing work and complex issues, maintaining a full history of interactions.
- Live Chat Widget: Easily integrate a customizable live chat widget into any website with a single snippet of code. The widget is designed to match your brand's aesthetic and captures essential customer context upfront, enabling live replies without page refreshes for a smooth user experience.
- AI Agents: Deploy AI agents trained on your specific knowledge base, including your website content, documentation, and FAQs. These AI agents provide instant first replies on website chats, ensuring consistent and accurate information. Teams retain full control, with the ability to seamlessly take over conversations from the AI without losing context, and manage AI costs effectively.
- Analytics: Gain actionable insights into customer support performance and customer experience (CX). Sellio's analytics track conversation data from start to finish, showing automation rates, resolution rates, and CX scores. It identifies common topics from real chats and helps teams improve response times and understand CSAT scores.
Use Cases & Target Audience: Sellio caters to a diverse range of industries and business types, including:
- Ecommerce: Provides live chat on platforms like Shopify, integrated with WhatsApp, Instagram, and email.
- Hospitality: Manages WhatsApp, Instagram, and website chat for front desk and operations teams.
- SaaS: Offers website chat as a primary channel, alongside other communication methods, all within a shared inbox.
- Hosting Providers: Helps manage domain, billing, and technical questions, allowing complex issues to be assigned without losing conversation history.
- Local Businesses: Delivers a live chat bubble for websites and integrates with local communication channels.
- Help Desks: Facilitates raising and assigning work from conversations while preserving the complete interaction history.
- Agencies: Offers a shared inbox for teams to collaborate on assignments, notes, and resolutions.
- General Websites: Provides an easy-to-install, on-brand chat widget with optional AI capabilities.
Integrations: Sellio integrates with popular tools and platforms such as Telegram, Linear, Notion, Stripe, Calendly, WhatsApp, Discord, Messenger, Jira, Google Drive, Instagram, Shopify, Slack, HubSpot, and Microsoft Teams, ensuring a connected support ecosystem.
Pricing: Sellio offers a free tier that includes website chat and the shared inbox, with no time limit or credit card required. This free plan supports 2 team members, 1 website chat channel, and 1 API key. It also provides a trial of 1 AI agent and 5 AI conversations. Paid plans are available to expand capacity and add email and other messaging channels.
