CustoQ is an AI-driven customer support solution tailored for small to medium-sized businesses (SMBs) and agencies. It offers 24/7 support automation, aiming to reduce support tickets and enhance conversion rates. Key features include:
- AI-Powered Support: Utilizes AI to provide instant answers to customer queries.
- Easy Installation: Can be installed on a website in approximately 60 seconds.
- Automatic Knowledge Base: Scans website content, help articles, and FAQs to build a comprehensive knowledge base.
- Clarity-Focused Answers: Delivers concise and clear responses to minimize customer confusion.
- Embeds: Allows embedding of pages, documents, or videos directly into chat conversations.
- Quick Responses + Customer Questions: Suggests starter questions to guide users and provide instant answers.
- Analytics: Offers basic and detailed analytics to track performance and identify areas for improvement.
CustoQ targets SMBs and agencies seeking to automate their customer support, reduce support workload, and improve customer engagement. It aims to be an affordable alternative to traditional help desk solutions like Intercom and Zendesk. Use cases include:
- Automated Customer Service: Providing 24/7 support without human intervention.
- Lead Qualification: Answering initial questions from potential customers.
- Onboarding Assistance: Guiding new users through product features.
- Troubleshooting: Helping users resolve common issues.
- Driving Conversions: Addressing customer concerns and encouraging purchases.
