Cosmo

Overview

Cosmo is an AI receptionist for modern customer-facing teams. It gives organizations a consistent way to answer recurring questions and welcome people across phone, web, and kiosk experiences. Instead of leaving every routine request to a busy team member, Cosmo provides a clear first point of contact and keeps the conversation moving.

What Cosmo does

Cosmo is designed around three practical jobs. First, it answers recurring questions so visitors and callers can quickly find the information they need. Second, it captures contact details when a conversation should lead to follow-up. Third, it hands complex cases to the team, creating a straightforward path from automated assistance to human support. This combination helps teams stay available without losing the personal connection that matters in service conversations.

One receptionist across touchpoints

Customers may reach an organization by phone, through a website, or at a kiosk. Cosmo brings these entry points together in one receptionist experience. The result is a simple, recognizable front door for questions and contact requests, wherever the interaction starts. Teams can focus on the cases that need their judgment while Cosmo handles the recurring first steps.

Built for useful handoffs

Automation works best when it knows when people should take over. Cosmo is positioned to answer routine questions and capture contacts, while complex cases are handed to the team. This keeps the experience helpful and makes the transition to human assistance explicit rather than leaving visitors without direction.

Made in Germany & Austria

Cosmo is made in Germany and Austria by Humanizing Technologies. To learn more about Cosmo and its AI receptionist experience, visit https://cosmo.humanizing.com/.