Overview
ChurnNote is a churn recovery tool for SaaS founders.
Most founders know when a customer cancels, but they do not always know why the customer left or what to do next. ChurnNote helps close that loop by turning cancellations into feedback, recovery actions, and win-back opportunities.
It connects with Stripe or Lemon Squeezy, detects cancellations, sends plain-text exit emails, captures customer replies, groups churn reasons, and helps founders follow up when there is a real reason to win the customer back.
Key Features
- Stripe and Lemon Squeezy cancellation tracking
- Plain-text exit emails
- Customer reply capture
- Churn reason grouping
- Failed payment recovery
- Win-back follow-up queue
- Customer timeline
- LTV tracking
- VIP queue for high-value cancellations
- Weekly founder digest
- Churn insights dashboard
Use Cases
Learn why customers cancel
Instead of only seeing that a customer left, ChurnNote helps founders understand the actual reason behind the cancellation.
Recover failed payments
Some customers do not intentionally churn. Their payment fails. ChurnNote helps recover those customers through a simple payment recovery flow.
Send win-back follow-ups
If a customer left because of a missing feature, pricing issue, or product gap, founders can follow up later when the issue is fixed.
Track churn patterns
ChurnNote groups replies into reasons like pricing, missing feature, bad experience, switched tool, not using it, or failed payment.
Who It Is For
ChurnNote is built for indie SaaS founders, micro-SaaS builders, and small SaaS teams using Stripe or Lemon Squeezy.
It is useful for founders who want a simple way to understand churn, recover failed payments, and win back the right customers without using a heavy enterprise churn platform.
Pricing
ChurnNote has simple flat pricing:
- $12/month
- $99/year
No complex tiers. No enterprise pricing.
